Privacy Policy

Salvere Psychology · ABN 65 678 116 420
Last updated: 2 November 2026

Salvere Psychology is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and the Health Records Act 2001 (Vic). This policy explains how we collect, use, store and disclose your personal and health information.

1. Information we collect

Identity and contact details: name, date of birth, address, phone, email and emergency contact.
Health information: medical, mental health and family history, session notes, assessments, reports and related correspondence.
Referral and funding details: Medicare details, GP Mental Health Treatment Plans and referrals, and private health insurance information.
Payment details: payments are processed by a secure third-party payment provider. We do not store full card numbers.
For NDIS participants: NDIS number, plan dates and management type, plan manager, nominee and support coordinator details, goals and disability-related information. For in-person sessions, we also collect information needed to deliver them safely, such as location, access and safety considerations.

Providing this information is necessary for us to deliver psychological services. If you choose not to provide information required for safe clinical practice (including identity, contact and safety details), we may be unable to provide services to you.

2. How we collect it

Directly from you: secure online intake and consent forms, our client portal, email, phone and sessions.
Through our website: for example, the NDIS expression of interest form.
From others, with your consent or where permitted by law: for example, your GP or referrer, psychiatrist, support coordinator, plan manager, nominee or a family member.
Through AI-assisted documentation tools: see section 5.

If someone else gives us information about you, such as a support coordinator completing an expression of interest on your behalf, we will let you know we hold it.

3. Why we collect and use it

Delivering psychological assessment, diagnosis and treatment.
Coordinating care with other professionals, only with your consent (for example, GP Mental Health Treatment Plan reporting).
Processing Medicare rebates and insurance claims.
For NDIS participants: preparing Service Agreements, invoicing you or your plan manager, coordinating with your support coordinator (with consent), and arranging in-person sessions safely.
Administration such as scheduling, billing and record keeping.
Meeting our professional, legal and ethical obligations.

We do not sell your information or use it for marketing.

4. Confidentiality and disclosure

Your information remains confidential, except where:

there is a serious and imminent risk of harm to you or others
we are required or authorised by law to share it (for example, mandatory reporting obligations, or a subpoena or court order)
you have given consent (for example, to your GP, psychiatrist, support coordinator or a family member)
it is needed to process payment or claims, such as Medicare claims, or NDIS invoices sent to your plan manager. These contain only the information required, such as your name, NDIS number, service dates and support items.

De-identified information may be discussed in professional supervision to maintain high-quality care.

5. Storage, security and technology

We provide services predominantly by telehealth, with in-person sessions available for some NDIS participants. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

Electronic records: client files are stored in a secure, encrypted practice management system. No client information is stored on our website.
Telehealth: video sessions use Healthdirect Video Call, a secure platform funded by the Australian Government.
AI scribe technology: we use a secure AI-assisted transcription tool to support clinical documentation. It is vetted for compliance with the Australian Privacy Principles. Its profiles contain your first name, a pseudonym code in place of your surname, date of birth, gender and email address. On request, this information can be fully de-identified. Audio is processed in real time and deleted as soon as the session summary is generated; no audio is permanently stored. Your data is never used to train public AI models. The tool only assists with documentation and does not make decisions about you; your psychologist reviews and finalises all notes. We’ll ask for your consent before using it. You can decline or withdraw consent at any time.
Paperless practice: we don’t keep paper records. Any visual material used in in-person sessions stays with you. If a copy is needed for your file, we photograph it, upload it to your secure electronic record, and delete it from the device.
Service providers: some providers we use, such as email and payment processing, may store or process limited information outside Australia. We take reasonable steps to ensure they handle it in line with the Australian Privacy Principles.
Retention: we keep health records for at least 7 years after your last service, as required by Victorian law. After that, records are securely destroyed.
Data breaches: if a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.

6. Access and correction

You can ask to access your personal information, or ask us to correct it if it is inaccurate, out of date or incomplete. We may ask you to put your request in writing and to confirm your identity. We will respond within 30 days. In limited circumstances permitted by law, we may decline access, and if so we will explain why.

7. Our website

Analytics: we don’t use analytics, advertising or tracking cookies on our website. See our Cookies Policy.
Fonts: our website loads fonts from Google, which receives your IP address in order to deliver them.
Website forms: information you submit is sent by encrypted email to our practice inbox and is not stored on the website.
Online booking: bookings are made through our practice management system’s client portal, which has its own privacy policy.
External links: we are not responsible for the privacy practices of other websites.

8. Questions and complaints

If you have a question or concern about how your information has been handled, please contact us. We aim to respond within 30 days and resolve concerns respectfully. If you are not satisfied, you can contact:

Office of the Australian Information Commissioner: oaic.gov.au · 1300 363 992
Health Complaints Commissioner (Victoria): hcc.vic.gov.au · 1300 582 113
For NDIS participants: NDIS Quality and Safeguards Commission, ndiscommission.gov.au · 1800 035 544

9. Changes to this policy

We may update this policy to reflect changes in our practices or legal obligations. The date at the top shows when it was last updated.

Contact: hello@salverepsychology.com.au · 1300 243 882 · PO Box 528, Moonee Ponds VIC 3039